Order cancellation policy

You have the right to cancel your order within 14 days after the day you received your goods
without the obligation of giving any reason, the so-called right of withdrawal by using the
form on this site.
In that case you must send the goods back within 7 days after informing the Vendor. You will
then be credited with the total amount, including shipping costs. Only the costs for returning
the goods from your home to the shop are for your own account. To exercise this right, please
contact us on info@pipeshop.nl, using the following cancellation form.

Form canceling you acquisition (English)

Formulier voor herroeping aankoop (Dutch)

We will give a refund within 21 days from
receipt of your cancellation provided that the returned goods have been received in good
Returns should be sent to:

Amsterdam Pipe Shop
Prinsengracht 488
1017 KH Amsterdam
The Netherlands

and labeled: Order Returned.
Products must be returned in their original packaging, complete, with the order return form
and any related accessories such as spare parts, instructions for use and documentation, etc.,
so that it can be made available for sale again. Items returned damaged, incomplete or soiled
by the customer will not be taken back.
Products specially made for the customer cannot be returned.